Welcome to Powell Orthopedics, providing superior orthopedic care and sports medicine to Northwest Arkansas. Here is a list of Frequently Asked Questions regarding surgery, care and various topics that might apply to care at Powell Orthopedics.
How do I get my medications refilled?
While receiving treatment from Powell Orthopedics, Dr. Powell will try to ensure that you have sufficient prescriptions to last until your next appointment. However, if you notice that you are running low on medication, call our office at (479)582-4647 as soon as you realize that your supply is inadequate. Please Note: Refill requests are processed from 8:30 am to 4:30 pm Monday through Thursday and Friday 8:30 am to 12:30 pm. Please allow 48 hours for your request to be processed. MEDICATION REFILLS WILL NOT BE PROCESSED AFTER-HOURS, ON WEEKENDS OR ON HOLIDAYS! When you call to request a refill, please provide the following information to the nurse: Patient's name Date of birth Phone number where you can be reached Pharmacy name & location Medication name and dosage information If you are unable to contact our office and you feel that you have an emergency that cannot wait, go to the Emergency Room at the Physicians' Specialty Hospital.
Who should I contact with a problem with my bill?
For questions about your bill from Dr. Powell, please call our office at (479)582-4647 weekdays between 8:30 am to 4:30 pm. Billing inquiries related to a surgery center or third party should be directed to the billing office at that facility.
What should I bring with me to my appointment?
Please begin by going to the Clinic Info section on our website and downloading the forms titled "Patient Information Form" and "Patient Medical History." If your injury occurred at work and is covered under Workman's Compensation, you should also download the form titled "Workman's Comp Form." Fill out the forms completely and bring them with you to your appointment, or you may fax the completed forms to our office at (479) 582-4660. You should bring all diagnostic studies which pertain to your current problem, i.e. x-rays; MRI scans; CT scans; bone scans and/or nerve conduction studies. If you have had a previous orthopedic surgery related to your current medical problem, please contact your surgeon's office and have them fax or mail a copy of your operative report to our office. Please bring your insurance card(s), referral if required by your insurer, and workers compensation authorization, if needed.
What should I expect on my first visit to Powell Orthopedics?
You will be greeted by a member of our front office staff who will obtain all the necessary individual and insurance information required to assist you with processing your insurance claims. When it is time to be seen by Dr. Powell, an assistant will usher you into a treatment room and make you comfortable. You will be asked several questions pertaining to your medical history and your present injury or condition. Give some thought to your medical history beforehand. It is helpful if you can remember to bring in a list of all current medications you are taking or the medications themselves as well as a list of your medication allergies. You may require an x-ray and this will be done prior to Dr. Powell's examination. Once the x-rays have been completed, Dr. Powell will conduct his examination. He will discuss the history of your present complaint, your symptoms, how long the problem has been present and the severity of your pain or symptoms. He will also evaluate your x-rays and the results of any other diagnostic testing related to your problem. He will then make an assessment and discuss his recommendation for treatment.
Who decides if I need surgery?
The patient always has the right to decide if s/he wishes to have surgery. Dr. Powell will review all of the information regarding your options with you so that you may make an informed decision. The doctor takes a very conservative approach to treatment and will discuss conservative versus operative treatments with you. Depending upon your specific injury or problem, a variety of conservative treatments may be utilized, including rest, physical therapy, medications, injections, ice and a change in activity, thereby avoiding surgery altogether. In some instances, Dr. Powell may wish to conduct further testing in order to allow him to better determine the cause of your problem. One or more of several tests may be ordered to aid him in determining the very best course of treatment for you. If surgery is required, Dr. Powell will explain the full details of the procedure to you, including risk factors and post-operative recovery.
What are the risks of surgery?
All surgical procedures involve some degree of risk and every orthopedic surgery has its own set of risks. These risk factors will be discussed with you prior to your operation. While it is impossible to detail every surgical risk factor here, potential risks might include complications related to anesthesia, bleeding, infection, nerve damage, artery damage, blood clots, risk of further surgery, recurrence of symptoms, loss of limb function or the onset of another medical problem. Most surgical risks are minimal and depend upon the specific procedure and your general health. Dr. Powell is keenly aware of the risks associated with your surgical procedure. He and his staff of healthcare professionals take every precaution before, during and after your surgery to minimize any risk factors. Should a problem occur after your surgery, please notify our office immediately. What do I do to prepare for my surgery? After you have made the decision to have surgery, Dr. Powell's surgical assistant will meet with you to determine a date and time for your procedure. You will then be seen by Dr. Powell's nurse who will obtain a complete medical history and physical. The nurse and/or the surgical assistant will provide you with a preoperative medical check sheet which lists the things that you are to do prior to your surgery. You may be required to obtain preoperative medical clearance from your primary care physician or a specialist. Patients scheduled for total joint replacement will be given the opportunity to donate their own blood in advance for use during the procedure. If you see a blemish or abrasion (scrape or cut) in the surgical area prior to your operation, please notify our office so that it may be evaluated. If the blemish or abrasion is present on the day of your surgery, it may be necessary to reschedule your surgery to another date. Be very careful when shaving your legs; even a small nick in the skin around the operative area may make it necessary to reschedule your surgery until the area has healed. If you have any questions or concerns prior to your procedure, please do not hesitate to call our office.
Why do I need antibiotics after my total knee replacement?
Pre-operative antibiotics are required for the rest of your life, or as long as you have the knee implant in place. You will need to be sure to take antibiotics prior to dental surgery or any other invasive surgery to prevent bacteria from entering your bloodstream and causing an infection. Be sure to notify your dentist or physician of your total joint prior to any procedure. Our office can prescribe a pre-operative antibiotic for you with a few days notice.
Will my total joint replacement set off metal detectors at the airport?
Total joints are typically made from metal alloys (titanium or cobalt-chrome), or polyethylene plastic. You may discover that, on occasion, the metal components will set off security scanning devices. We can provide you with a special card that indentifies you as having a total joint replacement.
What are anchors and screws made of?
The anchors and screws used in orthopedic surgeries are typically made from an absorbable material that dissolves over time. As they dissolve, the area that they occupied is filled by your body's own tissue.
Preparing for Surgery:
If I get sick before my surgery, what should I do?
If you are feeling ill prior to your surgery, please call our office to let Dr. Powell's nurse know. We may suggest that you see your personal physician to be evaluated. Dr. Powell may require a medical clearance from your personal physician before proceeding with your surgery. For your own safety, if you have fever or if you are feeling ill, your surgery will be postponed until you are feeling better.
Where does Dr. Powell operate?
Dr. Powell has surgical privileges at a number of medical facilities in Northwest Arkansas. The location of your surgery may be determined by your insurance carrier and the network benefits of your policy. Dr. Powell performs both inpatient and outpatient procedures at Physicians’ Specialty Hospital in Fayetteville, at Washington Regional Medical Center in Fayetteville and at Northwest Medical Center in Springdale. He also performs surgery at North Hills Surgery Center in Fayetteville and at North Arkansas Regional Medical Center in Harrison.